Supervisory Skills – Intermediate or Advanced (1.5 – 4 hour sessions)

Delegating, motivating, conflict resolution, managing change – these items challenge even the best supervisors. 

Interviewing & Selection Skills (1.5 – 4 hours sessions)

Designed for Supervisors or Managers wanting to develop or hone their skills in developing an effective selection program, understanding their role in legal issues pertaining to recruitment, while planning for and conducting the interview to ultimately make the best informed hiring decision. 

Employee Orientation & On boarding (1.5 – 4 hour sessions)

You’ve just hired a great new employee.  They are enthusiastic about joining your team.  Now how do you gain their long-term commitment? 

HR Basics (4-8 hour sessions)

If you have limited HR resources or are wishing to review current HR practices, this session provides an overview of important functions, activities and responsibilities in HR management. 

Performance Appraisals that Deliver Results (1.5 – 4 hour sessions)

The goal of this session is to help your management team establish a performance-driven culture that creates respect for employee contributions and places a value on employee growth and development while achieving organizational results.

Safety & OSHA compliance (1.5 – 4 hour sessions)

This session will cover Accident Prevention; Emergency Preparedness; Ergonomics; OSHA; Recordkeeping; Inspections; Citations; Enforcement; Safety Plans; Training and many other significant topics. 

Preventing Harassment in the Workplace (1.5 – 3 hour sessions)

Participants will learn to identify what constitutes illegal harassment, how to address harassment situations and minimize employer liability.  It is recommended that all employees receive this training annually. 

100% Satisfaction Customer Service (1.5 – 2.5 hour sessions)

Participants will learn “Eight Customer Service Skills”, how to EXCEED customer needs, how to take the HEAT in the event of a service break down or complaint as well as critical phone and email communication skills.

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